Please see our Returns and Refunds Policy here.

We take care to pack your orders to ensure they leave us in perfect condition for you to enjoy.

If you believe your order has a fault or if the item has been damaged in transit, please contact us immediately at: info@dearaugust.com.au with your order confirmation and images of any damages or faults.

Our team can then assess next steps and ensure parts or products are replaced where applicable.

We use a-grade fine fragrances approved by the International Fragrance Association (IFRA), and do not use any parabens or phthalates.

Some of our fragrances are synthetic-derived, as certain scents are not possible for us to source otherwise due to scarcity, or ethical reasons (such as being derived naturally from animals).

Our products are free from synthetic alcohols, often found in traditional perfumes and we use an organic carrier oil. There are however some naturally derived alcohols in the parfum components required to create fragrances, so we ask that customers check the ingredients listed for each individual fragrance on the product page to find out the specific allergens and determine if the fragrance is right for you.

Outside of the busy Christmas period, we work to a next-business day dispatch on your order unless products are out of stock.

Orders are shipped with Australia Post and subject to their delivery times once dispatched.

Simply use the Shop App or AusPost tracking number that will be emailed to you once your order has been fulfilled and shipped.

We recommend you keep your fragrance in a cool, dry, dark place to keep it in its best condition.

Due to the nature of oil products, when exposed to light and temperature changes they can naturally darken and mature over time.

Products are still safe to use, however you can contact us if you have any concerns.